If you find that you are no longer receiving emails from Issaquah SD Canvas, it may because of your Gmail built-in spam detection filters.

First, check your spam folder. If you find that you have a number notifications@instructure.com emails, then it is quite possible that Gmail has started auto-cleaning your inbox. This happens when you delete enough emails from the same sender.

To fix this, you will need to set up a filter on Gmail.

1. Log into your Gmail, then navigate to "See all settings."

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2. In "See all settings," choose "Filters and Blocked Addresses."

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3. Click on “Create a New Filter.” Though the window that appears has several fields, you only need to enter “notifications@instructure.com” in the “From” field. Then click “Create filter with this search.”

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4. In the next screen, check “Never send it to Spam.” You can choose other options for the filter like always mark it as important, apply the label, categorize, etc – but you must choose “Never send it to Spam” if you do not want to lose another notification. Finally, select "Create Filter."

Our thanks to Adam Engel of Emerson University for this information!